Baby Alpaca Cardigan
The most iconic transitional sweater. A modern knitwear classic made from one of the world's most luxurious fibers.
FREE US SHIPPING AND EASY RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
RETURN AUTHORIZATION NUMBER
Request a Return Authorization Number (RA#) by sending an email to [email protected] Please make sure to include the RA number on the outside of the package. Thank you.
The email containing your RA number will also contain the address to which you will mail your order back.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Product(s) with obvious signs of use
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] We are here to help.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
We have partnered with USPS for all our domestic shipping destinations. International orders are shipped via FedEx International, USPS or UPS.
Shipping costs and times vary according to your location.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
FREE STANDARD SHIPPING
We offer Free Standard delivery within the United States via USPS Priority Mail. Usually, takes 3-5 business days.
NOTE: We do ship to P.O. Boxes.
Thank you. We hope this information was helpful.
If you have any comments or suggestions, please email us at:
HOW TO CLEAN YOUR ALPACA GARMENTS
- Fill a clean sink, tub or recipient with cold water and a small amount of mild liquid detergent like baby shampoo or a fine fibers cleaner. (Using hot water, or even two different temperatures of water will hurt the fibers). Do not use chlorine bleach nor softeners. They tend to damage fabrics because of the harsh chemicals.
- Immerse the garment for 3 to 5 minutes. Avoid twisting, squeezing, scrubbing, or the like. Dyed garments can bleed on first wash, no worries; since alpaca fiber takes dyeing better than most other fibers, this shouldn’t be a problem.
- Rinse the garment twice in clean, cold water and gently squeeze out the excess. Be gentle handling it to avoid wrinkles and distortion.
- Lay the garment between two towels, roll up the towels and set it aside for a few minutes.
- Place the garment on a dry towel (do not hang to dry). Let it dry away from sunlight and direct heat.
- If the garment is wrinkled after drying, you can steam it lightly with an iron, or simply hang it up in the bathroom, run the shower, and let the steam do its work for a couple of minutes.
These sizes are general guidelines. They refer to body measurements and not garment dimensions. Look for other sizing information in the product pages under Size Guides. If you are not sure which size to get, we recommend you get the larger size.
WOMEN'S BODY MEASUREMENTS
HOW TO MEASURE
Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.
Measure around the narrowest part of your torso. This is usually right below your belly button. Be sure to keep tape level and comfortably loose.
Measure from your shoulder to the bottom of your wrist. Be sure to keep your arm straight at your side.
HOPE Made in the World
WE’RE CHANGING THE WAY THE WORLD SEES SUSTAINABLE FASHION. IT’S A CHALLENGE WE’RE GLAD TO TAKE ON.
That’s why we’ve made it our mission to create clothes that look good, feel good, and have been made the way you wish all clothes were made. We believe that the first step in transforming a wardrobe into one that reflects ethical consumption is to make clothes so good, you won’t be able to resist. We’re honored to bring you principled style that’ll inspire you in more ways than one.
Each piece of clothing has been expertly and lovingly crafted. We’re proud to share our origin stories and introduce you to our family of artisans, craftsmen, and makers.
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